If your order hasn’t been processed yet, you can contact us immediately through the Contact Page with your order number and the requested changes. Please note that once the order is shipped, changes cannot be made.

We accept a variety of secure payment methods, including credit/debit cards (Visa, MasterCard, AMEX), PayPal and Stripe.

Yes, we use industry-standard encryption technologies to protect your payment details. Your sensitive data is processed securely and never stored on our servers.

Yes, invoices are automatically sent to your registered email after the order is confirmed. If you need a customized invoice or have an issue about your invoice, please contact us.

Payments can be declined due to incorrect card details, insufficient funds, or bank restrictions. Double-check the entered information or contact your bank for assistance. You can also try a different payment method.

Currently, we do not support cash on delivery. All payments must be completed online through our secure checkout system.

At the moment, we do not support split payments. A single payment method must be used to complete your order.

For international orders, additional charges such as import duties, taxes, or shipping fees may apply. These charges are the responsibility of the customer and vary by destination.

Delivery times vary depending on the destination. Typically, domestic orders arrive within 1-3 business days.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our Order Tracking page.

Yes, we only proceed with express shipping.

Our products are carefully packaged using protective materials to ensure they arrive in perfect condition. For fragile items, we use additional layers of cushioning.

If you're unavailable at the time of delivery, the courier will leave a notice or attempt redelivery. You may also contact the courier directly to reschedule delivery. Important to share your mobile phone number at checkout page as email

Currently, we do not deliver to P.O. boxes. Please provide a physical address at checkout to ensure successful delivery.

Certain products may be restricted in specific countries due to import regulations. If your order is affected, our team will contact you to resolve the issue.

If your package is delayed, check the tracking information provided or contact the courier directly. If the issue persists, reach out to our support team for assistance.

We accept returns within 14 days of delivery for unopened and unused products. To initiate a return, please contact our support team with your order details.

Refunds can be requested by contacting us via our Contact Page. Please provide your order number and a brief explanation of the reason for the refund.

Yes, perishable items, opened products, and customized orders are non-returnable unless there’s an issue with the product’s quality.

Refunds are typically processed within 7-10 business days after the returned item is received and inspected. You will receive an email confirmation once the refund is issued.

For defective or incorrect items, we cover the return shipping costs. For all other returns, customers are responsible for the return shipping fees.

If your product arrives damaged, please contact us within 48 hours with photos of the item and its packaging. We will arrange for a replacement or refund based on your preference.

Currently, we do not offer direct exchanges. Instead, you can return the product and place a new order for the desired item.

Once your return is received and inspected, we will notify you via email about the status of your return. If approved, your refund will be processed.

Yes, many of our products are suitable for specific diets, including vegan, vegetarian, and gluten-free options. Please check the product description for detailed information.

Shelf life information is provided on the product packaging and listed in the product details section on our website. If you need further clarification, feel free to contact us.

We offer customization options for bulk or corporate orders. For more details, visit our Wholesale Inquiry page or contact us directly.

We partner with trusted suppliers who adhere to high-quality standards. Product origins vary and are mentioned in the product details section.

Storage instructions are included in the product description and on the packaging. For optimal freshness, most products should be stored in a cool, dry place away from direct sunlight.

Yes, certifications such as organic, halal or allergen-free are mentioned on applicable product pages. If you need additional documentation, please contact us.

In case of any allergic reaction, please seek medical attention immediately. All allergen information is clearly listed on the product page to help you make informed choices.

Yes, bulk purchases are available for both individual and corporate customers. Visit our Wholesale Inquiry page to learn more.

To apply a discount code, enter it at checkout in the designated field. The total amount will update automatically to reflect the discount.

Yes, we reward our regular customers with exclusive perks. Details about our loyalty program will be available soon—stay tuned!

Only one discount code can be applied per order. Be sure to choose the one that offers the best savings for you. Sometimes, free shipping is offered in addition to your existing discount coupon.

No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

To reset your password, go to the login page and click "Forgot Password." Follow the instructions sent to your registered email.

Yes, log in to your account and navigate to the "Account Settings" section to update your information.

Yes, we provide tailored solutions for corporate gifting. For inquiries, please fill at the below form

Absolutely! We welcome partnership opportunities. Learn more on our Wholesale Inquiry page.

Yes, we work with influencers and affiliates. If you're interested, please visit our Affiliate Program page for details.